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#262626;border-left:1px solid #262626;width:9px;height:9px;position:absolute;top:18px;left:-5px;transform:rotate(45deg)}.nav-flyout-title{text-transform:uppercase;letter-spacing:1px;color:#ffffff59;padding:4px 10px 8px;font-size:10px;font-weight:600}.nav-flyout .nav-child{margin-left:0}.nav-flyout .nav-child:before{display:none}@media (prefers-reduced-motion:reduce){.nav-sub,.nav-group .nav-chevron{transition:none}}.logo-box{background-color:var(--orange);color:var(--white);font-family:var(--font-heading);border-radius:6px;justify-content:center;align-items:center;width:40px;height:40px;font-size:24px;font-weight:800;display:flex;box-shadow:0 2px 10px #ff79004d}.logo-box.dark{background-color:var(--black);color:var(--orange);box-shadow:0 2px 10px #0003}.logo-text h1{color:var(--white);letter-spacing:.5px;font-size:20px;line-height:1.1}.logo-sub{color:var(--orange);text-transform:uppercase;letter-spacing:1.5px;font-size:11px;font-weight:700}.nav-section-label{text-transform:uppercase;letter-spacing:1px;color:#ffffff4d;margin:0;padding:14px 16px 6px;font-size:10px;font-weight:600;list-style:none}.spec-card{background-color:var(--dark-grey);border:1px solid #2a2a2a;border-left:3px solid var(--orange);color:#c9c9c9;border-radius:8px;padding:12px;font-size:11px}.spec-card h4{color:var(--white);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px;font-size:12px}.spec-card p{margin-bottom:3px}.topbar{top:0;right:0;left:var(--sidebar-width);height:var(--topbar-height);background-color:var(--white);border-bottom:1px solid var(--light-grey);z-index:90;transition:left var(--transition-speed) ease;justify-content:space-between;align-items:center;padding:0 30px;display:flex;position:fixed}.topbar-left{align-items:center;gap:16px;display:flex}.topbar-right{align-items:center;gap:24px;display:flex}.menu-toggle{cursor:pointer;color:var(--black);background:0 0;border:none;justify-content:center;align-items:center;padding:6px;display:none}.sidebar-backdrop{z-index:99;background:#00000073;display:none;position:fixed;inset:0}.sidebar-collapse-btn{top:26px;left:calc(var(--sidebar-width) - 13px);z-index:110;width:26px;height:26px;color:var(--black);cursor:pointer;transition:background .15s, color .15s, left var(--transition-speed) ease;background:#fff;border:1px solid #e2e8f0;border-radius:50%;justify-content:center;align-items:center;display:flex;position:fixed;box-shadow:0 2px 8px #00000040}.sidebar-collapse-btn:hover{background:var(--orange);color:#fff;border-color:var(--orange)}.logo-row{justify-content:flex-start}@media (min-width:1025px){.sidebar{transition:width var(--transition-speed) ease}.main-content{transition:margin-left var(--transition-speed) ease}body.sidebar-collapsed{--sidebar-width:72px}.sidebar.sidebar-collapsed .logo-row{justify-content:center}.sidebar.sidebar-collapsed .module-switcher{grid-template-columns:1fr}.sidebar.sidebar-collapsed .nav-item{justify-content:center;gap:0;padding:12px 8px}}@media (max-width:1024px){.sidebar-collapse-btn{display:none}}.user-profile{border-left:1px solid var(--light-grey);align-items:center;gap:10px;padding-left:20px;display:flex}.avatar{background-color:var(--light-grey);border:1px solid var(--orange);width:38px;height:38px;color:var(--orange);border-radius:50%;justify-content:center;align-items:center;display:flex}.user-info{flex-direction:column;display:flex}.username{color:var(--black);font-size:13px;font-weight:600}.role{color:var(--medium-grey);font-size:10px}.system-status-indicator{background-color:var(--light-grey);border-radius:20px;align-items:center;gap:8px;padding:6px 12px;font-size:12px;display:flex}.status-label{color:var(--medium-grey)}.status-label strong{color:var(--black)}[data-portal-theme=dark]{--p-bg:#0f1115;--p-header-bg:#121418;--p-surface:#16181d;--p-surface-2:#1e2128;--p-surface-hover:#1a1d23;--p-border:#23262d;--p-border-2:#1f2228;--p-border-strong:#2a2e36;--p-text-1:#f9fafb;--p-text-1b:#f3f4f6;--p-text-2:#e5e7eb;--p-text-2b:#d1d5db;--p-text-3:#9ca3af;--p-text-4:#6b7280;--p-text-5:#565b63;--p-text-disabled:#3f4450;--p-icon-muted:#4b5563;--p-shadow:0 1px 3px #00000059;--p-shadow-hover:0 10px 28px #00000073;--p-overlay-scrim:#00000080;--p-flow-muted:#4a3626}[data-portal-theme=light]{--p-bg:#f2f4f7;--p-header-bg:#fff;--p-surface:#fff;--p-surface-2:#f3f4f6;--p-surface-hover:#f8f9fb;--p-border:#e5e7eb;--p-border-2:#e9eaed;--p-border-strong:#d7dbe0;--p-text-1:#111827;--p-text-1b:#1a2130;--p-text-2:#29303d;--p-text-2b:#3d4453;--p-text-3:#667085;--p-text-4:#8992a3;--p-text-5:#98a1b0;--p-text-disabled:#c3c8d1;--p-icon-muted:#9aa2b1;--p-shadow:0 1px 3px #1018280f, 0 1px 2px #1018280a;--p-shadow-hover:0 12px 28px #1018281a;--p-overlay-scrim:#0f111573;--p-flow-muted:#ffdfb8}.portal-card{background:var(--p-surface);border:1px solid var(--p-border);box-shadow:var(--p-shadow);border-radius:16px}.tkt-list{--tl-surface:#fff;--tl-head-bg:#f8fafc;--tl-border:#e2e8f0;--tl-row-border:#f1f5f9;--tl-row-hover:#f8fafc;--tl-text:#1e293b;--tl-text-2:#475569;--tl-text-muted:#64748b;--tl-text-faint:#94a3b8;--tl-text-disabled:#cbd5e1;--tl-disabled-bg:#f8fafc;--tl-danger:#b91c1c}[data-portal-theme] .tkt-list{--tl-surface:var(--p-surface);--tl-head-bg:var(--p-surface-2);--tl-border:var(--p-border);--tl-row-border:var(--p-border-2);--tl-row-hover:var(--p-surface-hover);--tl-text:var(--p-text-1b);--tl-text-2:var(--p-text-2b);--tl-text-muted:var(--p-text-3);--tl-text-faint:var(--p-text-4);--tl-text-disabled:var(--p-text-disabled);--tl-disabled-bg:var(--p-surface-2)}[data-portal-theme=dark] .tkt-list{--tl-danger:#f87171}[data-portal-theme=dark] .tkt-card{background:var(--p-surface);border-color:var(--p-border);--light-grey:var(--p-surface-2);--medium-grey:var(--p-text-3)}[data-portal-theme=dark] .tkt-card:hover{box-shadow:0 4px 14px #00000073}[data-portal-theme=dark] .tkt-card-title{color:var(--p-text-2)}[data-portal-theme=dark] .tkt-card-ref,[data-portal-theme=dark] .tkt-card-cat,[data-portal-theme=dark] .tkt-req-sub{color:var(--p-text-4)}[data-portal-theme=dark] .tkt-card-footer{border-top-color:var(--p-border)}[data-portal-theme=dark] .tkt-card.awaiting-validation{background:#2a2113}[data-portal-theme=dark] .drawer{background:var(--p-bg)}[data-portal-theme=dark] .drawer-head,[data-portal-theme=dark] .drawer-tabs,[data-portal-theme=dark] .drawer-foot{background:var(--p-surface);border-color:var(--p-border)}[data-portal-theme=dark] .drawer-head-text h2{color:var(--p-text-1)}[data-portal-theme=dark] .drawer-body{color:var(--p-text-2)}[data-portal-theme=dark] .drawer-desc,[data-portal-theme=dark] .drawer-hint{color:var(--p-text-3)}[data-portal-theme=dark] .kv-row{border-bottom-color:var(--p-border);color:var(--p-text-2)}[data-portal-theme=dark] .doc-row{background:var(--p-surface);border-color:var(--p-border)}[data-portal-theme=dark] .modal-box{background:var(--p-surface);color:var(--p-text-2)}[data-portal-theme=dark] .modal-header,[data-portal-theme=dark] .modal-footer{border-color:var(--p-border)}[data-portal-theme=dark] .modal-header h3{color:var(--p-text-1)}[data-portal-theme=dark] .drawer .form-control,[data-portal-theme=dark] .modal-box .form-control{background-color:var(--p-surface-2);border-color:var(--p-border-strong);color:var(--p-text-2)}[data-portal-theme=dark] .drawer .form-group label,[data-portal-theme=dark] .modal-box .form-group label{color:var(--p-text-2b)}[data-portal-theme=dark] .drawer .btn-secondary,[data-portal-theme=dark] .modal-box .btn-secondary{background-color:var(--p-surface-2);color:var(--p-text-2)}[data-portal-theme=dark] .drawer 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18px;transition:background .12s,border-color .12s;display:flex}.portal-ticket-row:hover{background:var(--p-surface-hover)}.portal-ticket-row.selected{background:#ff790014;border-left-color:#ff7900}.portal-main-row{grid-template-columns:minmax(0,1fr) 336px;align-items:start;gap:16px;display:grid}@media (max-width:1024px){.portal-main-row{grid-template-columns:1fr}}.p-shell{background:var(--p-bg);min-height:100vh;display:flex}.p-side{box-sizing:border-box;z-index:120;background:var(--p-header-bg);border-right:1px solid var(--p-border-2);flex-direction:column;flex-shrink:0;width:248px;height:100vh;transition:width .18s,transform .18s;display:flex;position:sticky;top:0}.p-side-scroll{flex-direction:column;flex:1;gap:18px;min-height:0;padding:4px 12px 12px;display:flex;overflow:hidden auto}.p-side-group{flex-direction:column;gap:2px;display:flex}.p-side-caption{color:var(--p-text-5);letter-spacing:.12em;text-transform:uppercase;white-space:nowrap;padding:0 10px 7px;font-size:9.5px;font-weight:700}.p-side-foot{border-top:1px solid var(--p-border-2);padding:12px}.p-nav{height:38px;color:var(--p-text-3);white-space:nowrap;border-radius:9px;align-items:center;gap:11px;padding:0 11px;font-size:13.5px;font-weight:500;text-decoration:none;transition:background .12s,color .12s;display:flex;position:relative}.p-nav:hover{background:var(--p-surface-hover);color:var(--p-text-2)}.p-nav.active{color:#ff9a3c;background:#ff79001a;font-weight:600}.p-nav.active:before{content:"";background:#ff7900;border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:9px;left:-12px}.p-nav svg{flex-shrink:0}.p-nav-badge{font-family:var(--font-mono);color:var(--p-text-2);background:var(--p-surface-2);border:1px solid var(--p-border-strong);font-variant-numeric:tabular-nums;border-radius:6px;margin-left:auto;padding:3px 7px;font-size:11px;font-weight:600;line-height:1}.p-side-cta{color:#14100b;white-space:nowrap;background:#ff7900;border-radius:10px;justify-content:center;align-items:center;gap:8px;height:40px;font-size:13px;font-weight:700;text-decoration:none;transition:background .12s;display:flex;box-shadow:0 6px 18px #ff790038}.p-side-cta:hover{background:#ff9024}.p-shell[data-mode=rail] .p-side{width:72px}.p-shell[data-mode=rail] .p-side-scroll{align-items:center;padding-left:8px;padding-right:8px}.p-shell[data-mode=rail] .p-side-group{align-self:stretch;align-items:center}.p-shell[data-mode=rail] .p-side-caption,.p-shell[data-mode=rail] .p-label{display:none}.p-shell[data-mode=rail] .p-nav{justify-content:center;width:40px;padding:0}.p-shell[data-mode=rail] .p-nav.active:before{left:-8px}.p-shell[data-mode=rail] .p-nav-badge{border-radius:8px;justify-content:center;align-items:center;min-width:16px;height:16px;margin:0;padding:0 3px;font-size:9.5px;display:flex;position:absolute;top:1px;right:-1px}.p-shell[data-mode=rail] .p-alarm-badge{min-width:16px;height:16px;margin:0;padding:0 3px;font-size:9.5px;position:absolute;top:1px;right:-1px}.p-shell[data-mode=rail] .p-side-cta{padding:0}.p-shell[data-mode=rail] .p-side-foot{justify-content:center;display:flex}.p-shell[data-mode=drawer] .p-side{width:248px;box-shadow:none;position:fixed;top:0;left:0;transform:translate(-100%)}.p-shell[data-mode=drawer][data-drawer="1"] .p-side{transform:translate(0);box-shadow:0 0 40px #00000059}.p-backdrop{background:var(--p-overlay-scrim);z-index:110;border:0;padding:0;position:fixed;inset:0}.p-main{flex-direction:column;flex:1;min-width:0;display:flex}.p-topbar{box-sizing:border-box;z-index:100;background:var(--p-header-bg);border-bottom:1px solid var(--p-border-2);flex-shrink:0;align-items:center;gap:14px;height:60px;padding:0 24px;display:flex;position:sticky;top:0}.p-content{box-sizing:border-box;flex:1;min-width:0;padding:22px 24px}.p-icon-btn{border:1px solid var(--p-border);background:var(--p-surface);width:36px;height:36px;color:var(--p-text-3);cursor:pointer;border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;transition:color .12s,border-color .12s;display:flex;position:relative}.p-icon-btn:hover{color:var(--p-text-2);border-color:var(--p-border-strong)}.p-kpi{box-sizing:border-box;background:var(--p-surface);border:1px solid var(--p-border);border-radius:12px;flex-direction:column;gap:8px;padding:14px 16px;display:flex}.p-kpi-value{font-family:var(--font-mono);color:var(--p-text-1);font-variant-numeric:tabular-nums;font-size:28px;font-weight:700;line-height:1}.p-kpi-value.zero{color:var(--p-text-disabled)}.p-tab{height:27px;color:var(--p-text-3);cursor:pointer;white-space:nowrap;background:0 0;border:0;border-radius:7px;align-items:center;gap:6px;padding:0 11px;font-size:12px;font-weight:500;transition:background .12s,color .12s;display:flex}.p-tab:hover{background:var(--p-surface-hover);color:var(--p-text-2)}.p-tab.active{color:#ff9a3c;background:#ff79001f;font-weight:600}.p-subtabs{border-bottom:1px solid var(--p-border-2);flex-wrap:wrap;align-items:center;gap:6px;margin:0 0 16px;padding:0 0 10px;display:flex}.p-subtabs .p-tab{height:30px;font-size:12.5px}.p-rowgrid{grid-template-columns:128px minmax(0,1fr) 120px 104px 152px;align-items:center;gap:12px;display:grid}.p-queue-row{border-bottom:1px solid var(--p-border-2);cursor:pointer;text-align:left;box-sizing:border-box;background:0 0;border-left:3px solid #0000;width:100%;padding:11px 16px;transition:background .12s,border-color .12s}.p-queue-row:hover{background:var(--p-surface-hover)}.p-queue-row.selected{background:#ff790014;border-left-color:#ff7900}.p-mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums}.p-group{text-align:left;cursor:pointer;background:0 0;border:0;width:100%;font-family:inherit}.p-group.open{color:var(--p-text-1);background:#ffffff0d}.p-chevron{opacity:.6;flex-shrink:0;margin-left:auto;transition:transform .22s}.p-group.open .p-chevron{transform:rotate(90deg)}.p-group-dot{background:#ff7900;border-radius:50%;flex-shrink:0;width:6px;height:6px;margin-left:auto;box-shadow:0 0 6px #ff7900cc}.p-group-dot+.p-chevron,.p-alarm-dot+.p-chevron,.p-alarm-badge+.p-chevron{margin-left:8px}.p-alarm-badge{color:#fff;min-width:20px;height:20px;font-family:var(--font-mono);background:#dc2626;border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;margin-left:auto;padding:0 6px;font-size:11px;font-weight:700;display:inline-flex;box-shadow:0 0 10px #dc2626b3}.p-alarm-dot{background:#ef4444;border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-left:auto;box-shadow:0 0 8px #ef4444e6}.p-sub{grid-template-rows:0fr;transition:grid-template-rows .22s;display:grid}.p-sub.open{grid-template-rows:1fr}.p-sub-clip{overflow:hidden}.p-sub-inner{margin:0;padding:2px 0 6px;list-style:none;position:relative}.p-sub-inner:before{content:"";background:var(--p-border-strong);width:1px;position:absolute;top:0;bottom:22px;left:25px}.p-child{color:var(--p-text-4);border-radius:8px;align-items:center;gap:10px;margin:0 0 4px 34px;padding:8px 12px;font-size:13px;font-weight:500;text-decoration:none;transition:background .12s,color .12s;display:flex;position:relative}.p-child:before{content:"";background:var(--p-border-strong);width:9px;height:1px;position:absolute;top:50%;left:-9px}.p-child:hover{background:var(--p-surface-hover);color:var(--p-text-2)}.p-child.active{color:#fff;background:#ff7900;font-weight:600;box-shadow:0 4px 15px #ff790040}.p-child.active:before{background:#ff7900;height:2px}.p-child .p-alarm-badge{min-width:18px;height:18px;font-size:10px}.p-child.active .p-alarm-badge{box-shadow:none;background:#ffffff40}.p-shell[data-mode=rail] .p-sub{display:none}@media (prefers-reduced-motion:reduce){.p-sub,.p-chevron{transition:none}}.p-truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.qa-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:22px;display:flex}.qa-header-title{align-items:center;gap:14px;display:flex}.qa-header-icon{color:#fff;background:linear-gradient(135deg,#ff7900,#ffb366);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex;box-shadow:0 4px 14px #ff790047}.qa-header h1{letter-spacing:-.02em;margin:0;font-size:19px;font-weight:700}.qa-header-sub{color:var(--medium-grey);margin-top:3px;font-size:12.5px}.qa-header-actions{flex-shrink:0;align-items:center;gap:10px;display:flex}.qa-status-pill{white-space:nowrap;border-radius:999px;align-items:center;gap:6px;padding:6px 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